| Learning Concept(s)
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Business Process Reengineering, Customer Life Cycle, Customer Relationship Management (CRM), Data integrity, Departmental Information System, Distributed systems, Enterprise Application Integration (EAI), Enterprise Information System, Enterprise Resource Planning (ERP), Functional Information System, Information Silos, Inherent Process, inter-enterprise information system, Personal Information System, Self-Efficacy, Workgroup Information System
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