What Customers Show a Company (Sales Analysis)
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Description
One of four assessments of 'Customer Health'. This is the most accurate predictor of a customer's future behavior. It ecompasses all the interactions a customer has with an organization: what she buys, what she rejects/returns, how she utilizes products and services, and the manner in which she interacts with a company on every channel. What customer show a company can be measured through Order Management Provisioning, Account Management CRM, Point of Sale e-commerce billing systems.
Concept Prerequisite
Wikipedia Reference
Learning Material
Covered in Topic(s)
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