| Learning Concept(s)
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Return on Investment (ROI), Customer Health, Dark Matter, Value Proposition, Predictors of Customer Health, Customer Health Maintenance Organisation, What Customers Tell a Company (Customer Satisfaction), What Customers Tell Others (Reputation), What Customers Show Others (Competitors' Analysis), What Customers Show a Company (Sales Analysis), Implementation Costs, Hiring and Training Costs, Overhead Costs, Research & Development Costs
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