Total Quality Management

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Description

Total Quality Management is a philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations.

It is management of an entire organization so that it excels in all aspects of products and services that are important to the customer.

Concept Prerequisite

Wikipedia Reference

http://en.wikipedia.org/wiki/Total Quality Management

Learning Material

Covered in Topic(s)

 
Management History
Optimization Techniques
Quality Management and International Standards