| Learning Concept(s)
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Quality, Cost of Quality, ISO 9000, Total Quality Management, PDCA, Six Sigma, Employee Empowerment, Quality Circle, Benchmarking, Quality Robust, Quality Loss Function, Target-Oriented Quality, Fish-Bone Chart, Pareto Charts, Flowcharts, Statistical Process Control (SPC), Control Charts, Inspection, Source Inspection, Poka-Yoke, Checklist, Attribute Inspection, Variable Inspection, Service Recovery
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