Total Quality Management
Jump to navigation
Jump to search
Description
Total Quality Management is a philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations.
It is management of an entire organization so that it excels in all aspects of products and services that are important to the customer.
Concept Prerequisite
Wikipedia Reference
http://en.wikipedia.org/wiki/Total Quality Management
Learning Material
Covered in Topic(s)
| Management History |
| Optimization Techniques |
| Quality Management and International Standards |