Quality Management and International Standards

Learning Concept(s)	Quality, Cost of Quality, ISO 9000, ISO 14000, Total Quality Management, PDCA, Six Sigma, Employee Empowerment, Quality Circle, Benchmarking, Quality Robust, Quality Loss Function, Target-Oriented Quality, Fish-Bone Chart, Pareto Charts, Flowcharts, Staistical Process Control, Control Charts, Inspection, Source Inspection, Poka-Yoke, Attribute Inspection, Variable Inspection, Service Recovery
Covered in Course(s)	DCSN200 - Operations Management