Quality Management and International Standards

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Learning Concept(s) Quality, Cost of Quality, ISO 9000, ISO 14000, Total Quality Management, PDCA, Employee Empowerment, Quality Circle, Benchmarking, Quality Robust, Quality Loss Function, Target-Oriented Quality, Fish-Bone Chart, Pareto Charts, Flowcharts, Staistical Process Control, Control Charts, Inspection, Source Inspection, Poka-Yoke, Attribute Inspection, Variable Inspection, Service Recovery
Covered in Course(s) DCSN200 - Operations Management
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