Social Media setup: Blog/Micro-blog: Difference between revisions
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|Learning Concepts=Customer Health, Dark Matter, Value Proposition, Predictors of Customer Health, Customer Health Maintenance Organisation,What Customers Tell a Company, What Customers Tell Others, What Customers Show Others, | |Learning Concepts=Customer Health, Dark Matter, Value Proposition, Predictors of Customer Health, Customer Health Maintenance Organisation,What Customers Tell a Company, What Customers Tell Others, What Customers Show Others, What customers show a company | ||
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One of four assessments used to measure Customer Health. This is the most accurate predictor | |||
of a customer’s future behavior. It encompasses all the interactions a customer has with an organization: what she buys, what she rejects/returns, how she utilizes products and services, and the manner in which she interacts with a company on every channel. | |||
What customers show a company can be measured through Order Management Provisioning, Account Management CRM, Point of Sale e-commerce billing systems. | |||
Revision as of 09:57, 31 July 2013
One of four assessments used to measure Customer Health. This is the most accurate predictor of a customer’s future behavior. It encompasses all the interactions a customer has with an organization: what she buys, what she rejects/returns, how she utilizes products and services, and the manner in which she interacts with a company on every channel. What customers show a company can be measured through Order Management Provisioning, Account Management CRM, Point of Sale e-commerce billing systems.