Social Media setup: Blog/Micro-blog

Learning Concept(s)	Customer Health, Dark Matter, Value Proposition, Predictors of Customer Health, Customer Health Maintenance Organisation, What Customers Tell a Company, What Customers Tell Others, What Customers Show Others, What customers show a company
Covered in Course(s)	INFO227 - Digital Social Media Management

One of four assessments used to measure Customer Health. This is the most accurate predictor of a customer’s future behavior. It encompasses all the interactions a customer has with an organization: what she buys, what she rejects/returns, how she utilizes products and services, and the manner in which she interacts with a company on every channel. What customers show a company can be measured through Order Management Provisioning, Account Management CRM, Point of Sale e-commerce billing systems.